What:
OK- I come from a long line of problem solvers and have performed this task for Electronic Arts/Maxis and Aspyr before becoming involved with YouTube. I actually stumbled across the YouTube Help Forum some years back looking to report (or for a solution to) a bug which was hindering musicians' full use of YouTube and stayed because I realised I had the answer, not YouTube/Google.
In the end Google must have relented and decided that if they could not beat me they might as well join me, and invited me to be a top contributor. :P Na- I clearly baffled them with my BS and they thought it prudent to harness my madness.
So in 2010 I joined the team and made it my mission in virtual life to solve problems with YouTube channels and how their Google Accounts work with/against them. I have specialised in Google Account recovery and management over the years and am pleased to report that it is still very much 9:1 in the users' favour! I also engage on policy issues and try to help users get the best out of their appeals, because I feel that it is an area in which users can do with at least some support in getting through to the right teams and there is precious little available on that level.
How:
I am not a Do This, Do That type of person, sorry. I post at length and in detail with the aim to educate the user to help themselves and understand what they did and why it impacted them as it did.
There are many less long-winded users who probably know as much as I (yes, I appear to be bragging but really, if you think on it, it is sad really, that someone with my education, training and life experience should know so much about something so, so, erm... "virtual") but I always find that explaining the whys and wherefores to users ensures that they do not repeat the same mistake time and time again. Because- who knows if the brief instructions followed will still be around/apply the next time around!
Why:
I help others because it suits me. Candidly seen- I need the mental exercise of problem-solving because being kept busy keeps me sane in my insanity. I am not hyper-active, but my mind is. Always. I am a classic Gemini.
Who:
That said- I am not given to being used as a punching bag and prefer users to not take their frustrations out on me. I am not to blame for the problem after all. Shooting the messenger is bad practice and I am only human. I will respond in kind and move on quickly. Which is something to bear in mind if you want continued beneficial (to you) engagement from me.In my other life I am a designer, a photographer, an editor, a teacher, a company director, a producer, a parent, a welder, a student of law (note- I am not a lawyer), and a collector of marbles (in joke- sorry).
I am not a secret agent as some allege, so please don't bother reporting me to the FBI, CIA, MI5 or the Home Office. It's been done already (yes, someone really did report me to their "friend" in the agency) so they know that U.N.C.L.E. is not real and that I am not one of them. I mean- you can, but you will only make a fool of yourself.
My insignia is my own work. It features a griffin holding the scale of justice (I am a bit obsessive about right and wrong), a claymore (another symbol of justice), and Alice in Wonderland looking at the all-seeing eye on top of a pyramid (I am also a scholar of Egyptology) which some believe means I am Illuminati. I am not that either.In fact I am exactly what I say I am- a free agent (kind of a play on words- I am self-employed, free to please myself). The Roman numerals have significance, as does the Latin. The truth will indeed set you free.
If there is anything else you'd like to know- just ask. I don't generally bite. :D
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